Privacy Policy

Last Updated: June 15, 2024

Thank you for choosing PizzaPizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzplizza.org, place an order, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order on our website
• Create an account
• Sign up for our newsletter
• Contact our customer service team
• Participate in promotions or surveys
• Submit feedback or reviews

This information may include:

• Contact information (name, email address, phone number)
• Billing information (address, payment details)
• Delivery information (address, special instructions)
• Account credentials (username, password)
• Order history and preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Device type and operating system
• Time zone and location
• Pages visited and time spent on pages
• Referral source
• Clicks and interactions with our site

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files that are stored on your device when you visit a website. They help us improve your experience by:

• Remembering your preferences and settings
• Keeping track of items in your shopping cart
• Understanding how you use our website
• Customizing our content and advertisements
• Analyzing the performance of our website

You can control cookies through your browser settings and can delete or block cookies, but this may impact your experience on our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide Our Services

• Process and fulfill your orders
• Manage your account and preferences
• Provide customer support
• Facilitate deliveries
• Process payments and prevent fraud

2.2 To Improve Our Services

• Analyze usage patterns to enhance user experience
• Develop new products, services, and features
• Troubleshoot issues and debug our website
• Conduct research and analysis to improve our offerings

2.3 For Marketing and Communication

• Send promotional emails about special offers, promotions, and news
• Provide updates about our services
• Deliver targeted advertisements
• Measure the effectiveness of our marketing campaigns

2.4 For Legal and Security Purposes

• Protect the security and integrity of our business and website
• Detect and prevent fraud, unauthorized activities, and illegal actions
• Comply with legal obligations and enforce our terms
• Resolve disputes and defend our rights

3. Sharing Your Information

We may share your information with the following parties:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business and providing services to you, such as:

• Payment processors
• Delivery partners
• Customer service providers
• Marketing and analytics partners
• IT and cloud service providers

These service providers are contractually bound to use the information only for the purposes specified by us and in accordance with this Privacy Policy.

3.2 Business Transfers

If PizzaPizza is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred or sold as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court, government agency). We may also disclose information to:

• Enforce our terms and agreements
• Protect the security of our operations
• Defend against legal claims
• Protect against fraud or illegal activity

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Update

You can access and update your personal information through your account settings or by contacting us directly.

4.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

4.3 Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law.

4.4 Objection and Restriction

You may object to the processing of your personal information or request that we restrict the processing of your information under certain circumstances.

4.5 Marketing Communications

You can opt-out of receiving marketing communications from us by:

• Following the unsubscribe instructions in any marketing email we send
• Updating your communication preferences in your account settings
• Contacting us directly with your request

5. Data Security

We implement appropriate technical and organizational measures to protect the security, integrity, and confidentiality of your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure payment processing in compliance with industry standards
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

8. International Data Transfers

We are based in Canada, and your information may be processed and stored in Canada and other countries where our service providers maintain facilities. These countries may have different data protection laws than your country of residence.

When we transfer your information across borders, we take steps to ensure that your information receives an adequate level of protection, including through appropriate contractual safeguards.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by PizzaPizza. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to be aware when you leave our website and to read the privacy policies of each website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.